Mission Statement

Shenandoah Mutual Fire Insurance Company was chartered in 1876 by local businessmen to provide an economical and trustworthy Farm and Home Insurance Company to service the area. Since then, we have been committed to providing those founding principles of Excellent Service, Financial Strength and Product Development to meet our customer’s needs. We proudly continue honoring those time tested traditions by supporting our Policy Holders, Communities, Agencies and Staff throughout the Commonwealth of Virginia.

What We’re Doing

Safety: We will continue following the recommendations of the CDC and State Health Officials to limit the spread of the virus. We are acting with caution and have issued a memo to all our employees outlining our response and their responsibilities in this unique situation.

Meeting Client Needs: Our office is open, but we are trying to limit in-person visits to protect both our clients and staff. We are available by phone or email. During this time, we encourage you to use our digital tools and other resources for fastest access to your accounts and to discuss how we may be of assistance. https://shenandoahmutual.com You can access important information, make payments and service your account anytime, anywhere.

Government & Industry Changes: We are closely monitoring federal, state and local regulators and authorities to stay abreast of changing deadlines and statutes that might affect our situation.

We cannot overstate that our primary goal is protecting the safety and welfare of our clients, agents, and our staff. We will communicate pertinent information and changes with you as the situation continues to evolve. These are unique times, and we hope and pray this virus will be contained soon.

As always, we thank you for being a loyal customer and we are grateful for your trust and confidence.

Sincerely,

Shenandoah Mutual Fire Insurance

Exceptional Rating

Shenandoah Mutual is a financially sound and stable company rated by Demotech.

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Proud Chamber Member

Shenandoah Mutual is a proud member of Top of Virginia Regional Chamber

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