Make a Payment

Disclaimer: Please pay total amount due as shown on your invoice.

• This payment will be reviewed and your account will be credited on our next regular business day following the receipt of this payment.
• Premium Notice: Your premium is due on or before the due date. This is the only notice you will receive.
• Cancellation Notice: Payment for this policy has not been received by due date. Policy has been cancelled at 12:01 am (date) due to nonpayment of premium. Policy may or may not be reinstated if payment is received within 10 days after the due date.
• If your policy has cancelled for Non-Payment of premium and your payment is being made after the cancellation date, such payment will not reinstate your coverage.
• The company reserves the right to refuse to apply any payment to a cancelled policy.
• If your payment is in cancellation status, please contact your agent before submitting any payment.

Contact your agent if you have any questions.

Return / Refund Policy

• Shenandoah Mutual Fire Insurance Company will re-bill any balance due upon applying a partial payment.
• Shenandoah Mutual Fire Insurance Company will credit any over-payment to Insured’s account.

Should you find any errors related to your billing, or have questions regarding your bill, please contact your agent.

Changes / Cancellations

You must contact your agent to make any policy changes and/or cancellations.